Refund policy

Return & Refund Policy

At Artistical Blades, customer satisfaction is our priority. As our knives are handcrafted, each piece is individually made and may have slight variations that make it unique.

Returns

We accept returns only if:

• The item arrives damaged during shipping.
• You receive the wrong product.
• The item has a manufacturing defect.

Please contact us within 7 days of receiving your order and include clear photos of the issue.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized knives.
• Used, sharpened, or modified products.
• Items damaged due to improper use or normal wear.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you receive a defective or incorrect item, we will replace it at no additional cost whenever possible.

Order Cancellations

• Ready-to-ship orders may be cancelled before shipment.
• Custom orders may only be cancelled within 24 hours of placing the order. After production begins, cancellations are not accepted.

Return Shipping

If the return is due to our error or a manufacturing defect, we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support before returning any item.